800 TeleServices Wins Multiple Awards At China Customer Service Festival

On May 8, 2017, the China Customer Service Festival 2017 organized by the China E-Commerce Association Customer Contact Center Professional Committee and Caibo (China) Learning Management Organization was held in Beijing Diaoyutai Hotel. Leaders attending the opening ceremony included leaders of the National Committee of the Chinese People's Political Consultative Conference, the Ministry of Industry and Information Technology, the State Administration for Industry and Commerce, the Ministry of Commerce, the Central Policy Research Office, the Ministry of Civil Engineering, and other industry leaders.Over 1,000 staff from customer contact center companies from the financial industry, the Internet industry, the e-commerce industry, and the manufacturing industry attended the opening ceremony of the Customer Service Festival.As a leading call center outsourcing service provider in China, 800 TeleServices subsidiary Shanghai Huafan Information Service Co., Ltd. was cordially invited to attend the event.


At the main event on May 9-10, eight sub-forums were held for over 2,000 attendees, presented by over 60 experts, scholars, and business managers from across China.  During the Customer Service Festival, team management cases, quality inspection management cases, training management cases, service innovation cases, outstanding employer case sharings, touching industry events, and inspirational meetings were all shared and presented. On the evening of May 9th, a large-scale cultural performance and awards evening was held.


At the awards ceremony, Shanghai Huafan Information Service introduced Lean Six Sigma, 5S, ISO9001, ISO27001, etc. utilizing our over 20 years of customer service experience.  Using the e-Learning platform to improve work efficiency, unifying making management more efficient, providing customers with international level optimization services, maximizing results and creating more value. Up to now, the company has produced over 13 nationally copyrighted products, and in 2015 was awarded the status of a nationally recognized high-tech enterprise (GR201531001091). We have successfully upgraded from “single customer service outsourcing enterprise” to “diversified new outsourcing contact center”. The company also won the unanimous affirmation of the leaders and guests of the conference, and was awarded the China Customer Contact Center Industry Best Service Case 2017 award, and Shanghai Huafan project manager Mr. Yubo Cao was awarded the China Customer Contact Center Industry Youth Medal 2017 for his outstanding leadership and excellent work performance as a trustworthy partner during his tenure.


The China Customer Service Festival was successfully held to promote the transformation and upgrading of the service industry, promote the collaborative innovation of the Chinese customer contact center industry, and improve customer service levels.