5.Data Analysis Services

A sea of customer data flows into 800 TeleServices daily via various channels through our outsourcing services. Data analysis reports can serve as a deeper dive into customer thought processes that can aid in developing new processes, expanding services, and increasing brand participation. Each contact with a customer serves as an opportunity to collect data for clients, including phone calls, email, WeChat, online chat platforms, SMS, and other compatible software. After the data is collected, we use our technology, experience, and professional techniques to turn the raw data into substational information that provides a look at consumer actions or processes that are determined by various factors, and thus predict consumer behavior so that our clients can react quicker and have better results. 800 TeleServices has invested heavily into this area, and developed an AI analysis tool that can complete this task even more effectively.