Currently, this is 800 TeleServices' largest-scale business, and we have accumulated over twenty-two years of experience in this field. 800 TeleServices' call centres support traditional phone calls, as well as online chatting, Weibo marketing, email processing, WeChat, and more, as well as our own developed online Chat Master & Analytics System.
Call centres
- Outsourced customer services
- Customer query hotline
- Soft/hardware technical support
- Complaint processing
- Customer relations and Member management
- Database cleansing and updates
- Telephone sales
- B2B/B2C sales
- Invitation services/telephone sales
- Cross-selling and upgrade sales
- TV/DM/EDM/SMS direct sales and delivery support
- New Media Outsourcing
- Online chat
- Weibo
- Email processing
- WeChat and Whatsapp support
Human Resources Training
Using our wealth of experience and industry knowledge, we are able to effectively train workers in customer service skills and on-site management skills, thus providing professional customer services for our clients. We have built up an e-Learning platform that is tailor-made for the call centre industry – Rainbow University, and have converted many years of knowledge and experience into e-Lessons that help our clients efficiently train up new staff for call centres.
Apart from these, we also examine our clients' training material in order to make sure that it reflects the latest trends and skills. We also use various ways to improve our clients' training results, and increase employee professional knowledge.
Our comprehensive training includes:
We also provide insourcing services, and can send staff to manage automated and non-automated answering services.
Consultation Services
800 TeleServices provides a range of consultation services for:
-
Call centre consultation and staff training services
-
Enquiry & CRM software services
-
Training materials review and improvement
